(1) Return of faulty goods
Springs Aquatic Ltd will in the event of a product being faulty, where possible, collect and replace the faulty item with another product, like for like, or another similar product to the same value in agreement with the client.
Customers within our free delivery zone can expect prompt collection and re-delivery of the replacement item assuming a suitable replacement is in stock. Outside our free delivery zone collection of returned goods will be determined on a case by case bases or we will request it is posted back to us, before subsequently delivering a replacement. Purchases made outside Hampshire will require the postal return of the goods in question before a replacement is sent out. The cost of returning a faulty item by post is the responsibility of the customer but any replacement will be sent out free of charge.
(2) Return of unwanted goods
Springs Aquatic Ltd will exchange goods, on provision of a receipt of purchase in accordance with current consumer statuary rights. Under such circumstances the item(s) should be returned to Springs Aquatic Ltd by post or by requesting a collection, which has a minimum charge of £5. All returned items should be returned in good condition, intact with original packaging.
(3) Charges relating to the return of goods
If, in order to return an item, the item must be un-installed, Springs Aquatic Ltd reserves the right to charge for the work involved, if asked to do so on collection. This will be discussed with the client prior to collection. Springs Aquatic Ltd can not be held responsible for any loss, financial or otherwise as a result of faulty equipment.
Please contact us for further information.