Shop Visiting Rules

Unfortunatly due to the Covid-19 pandemic we require visitors wishing to attend our shop to follow a few simple rules to ensure a safe shopping experience for both customers and staff.

Whilst we have moved our shop around to work more safely, it is a small premesis with limited space. If you are not comfortable with attending please consider our delivery or click&collect services instead.

1. Admission to the shop is via appointment only.

2. On arrival customers must ring the click&collect bell or phone the shop to advise us you have arrived. Please use the hand sanatiser provided.

3. Wait by the sign until a member of staff is available to invite you in store.

4. Keep your distance throughout your visit.

5. No more than 2 people visiting together, may enter the shop at any time.

6. Visit duration is a maximum of 45minutes by which time you must have selected your goods and paid. If your purchases include livestock, having paid you will be asked to step outside whilst our staff bag your fish.

7. No standing in the orange taped zone by our counter, you may pass through this area but may not stop. (Please don't be offended if our staff turn their back as you do so!)

8. Follow instructions given by staff, they will remain at the counter throughout your visit but may need to attend the door. Please respect their requests.

9. All payments are by card only. Preferably contactless where possible. Thank

10. Cancellation - if you need to cancel your appointment please contact us at the earliest opportunity. Thank You.

Springs Aquatic staff will end your visit and ask you to leave should you not comply with these rules. Customers visit at their own risk of covid -19 infection, Springs Aquatic Ltd whilst doing what we can to run a safe environment can not be held responsible for any infection arising from your visit.