Visiting our Shop

COVID-19 Update

We appreciate that lots of you will be wondering when we will reopen our shop to visiting customers and rest assured we have been working to enable this to happen, with both in store and online alterations.

However as a business we don't feel the timing is right yet to do so, especially as our business model allows access to our products and services without the need to visit our shop. We feel at this time that opening would expose the business, our staff and maintenance clients to an unnecessary level of additional risk but we are reviewing this on a weekly basis and have plans in place to manage reopening when its right to do so.

One thing we will re-introduce from the 25th May is our Click and Collect Service. You will be able to place your order online or over the phone and will be contacted to arrange a day and time to collect. You will NOT be permitted to enter the building. When you arrive you will need to wait by the sign and either ring the provided doorbell or phone the shop to advise us of your arrival. Our staff will open the door place your goods/livestock in a box and once they have stepped back you will be able to collect your purchase from the box.

*RO/Saltwater and pond plants will remain delivery only.

As always we will be happy to assist with advise over the phone, when we deliver and when you collect. Subject to social distancing being adhered to.

Thank you for your continued custom and support at this time.

Botley Mills, Mill Hill, Botley,
Southampton, Hampshire,
SO30 2GB.

Nearby bus stops.


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